Returns 

You can return any product purchased on Alorahomeessentials.com, for any reason, within 60 days of receipt. To start a return, email us at service@alorahomeessentials.com.

1. To start a return, email us: service@alorahomeessentials.com. You'll need your order # and associated email address. 
2. After your request is reviewed and approved, you’ll receive an email confirmation with a Return Authorization number (RMA#) and pre-paid shipping label. Note: A flat-rate of $9.99, or 20% of returns over $50, will be deducted from your refund if the pre-paid label is used. 
3. Shipping Instructions: 

• Pack all return items and a copy of your approved return email with RMA#. You can use the box the items arrived in or any other box. 
• Label your return package with the pre-paid shipping label that was provided when your return was approved.  
• Drop your return package at a local UPS or UPS dropbox. 

Note: We do not refund original shipping charges and you will be responsible for all return freight charges, including duty and tax (if applicable). A flat-rate of $9.99, or 20% of returns over $50, will be deducted from your refund if the pre-paid label is used. You can pay for your own shipping too, just let us know by contacting us at service@alorahomeessentials.com. You will receive shipping instructions after this request is approved. For your protection and convenience, we recommend using our provided shipping label, but if you would like to create your own, please do so through a traceable carrier. 

Also, to make the refund process as quick and seamless as possible, do not return your product without an RMA #. If your product was purchased from another retailer, you will need to return the product to that same retailer. 

Exchanges